HealthTrio

HealthTrio connect™ PHR is an Internet-based health management tool that returns remarkable results associated with user participation, compliance and cost savings.

Situation

A St. Louis-based health plan, providing coverage for 230,000 lives, was faced with the challenge of attracting and retaining accounts in a marketplace dominated by profit-challenged employers, many of whom have been considering dropping their health insurance benefits completely. The health plan decided that a health management program was one way to continue to keep its products affordable for its subscribers and their employers by improving the personal health of its patient population.

Solution

As a result, the health plan created a health improvement program, with a consumer-centered approach focusing on patients taking charge of their own health. After a search for enabling technology, the health plan chose HealthTrio connect™ PHR, an Internet-based health management tool from HealthTrio. HealthTrio connect PHR was chosen for its unique cross-stakeholder Personal Health Record (PHR), the depth of functionality in the patient portal and the product’s ability to be implemented quickly. In its first year; the program returned remarkable results in terms of user participation, compliance and cost savings.

The program was developed based on the premise that members should be both accountable and responsible for wellness and health behaviors. It was designed to:

• Foster a corporate culture that focuses on wellness and rewards employees who get and stay healthy,
• Offer incentives that include richer benefits and reduced out-of-pocket expenses to members who agree to manage their health, and
• Provide consumers with online tools.

HealthTrio connect’s Personal Health Record (PHR) enables consumers to record health activities, set reminders and access customized health information on topics relevant to each individual health situation.

Better Health & Lower Costs

Consumers welcomed the opportunity to participate in programs that improved their overall health while lowering their monthly health insurance premiums. Compliance with health screening, including mammograms and prostate exams was over 80%. Over 85% of those participating in this program accessed their on-line health information at least twice that year. By utilizing this approach, the employer experienced a 25% decrease in medical expenditures.